Labzona Client Portal Introduction

This guide will walk you through how to log in and navigate the portal so you can stay informed on all of your cases in real time. 

Logging In to the Portal

To access your Smile Fusion Client Portal:

1. Navigate to:
   smilefusionclient.labzona.com

2. Enter your assigned email address and password.

Once logged in, you will be taken directly to your case dashboard

Understanding Your Case Dashboard

Inside the portal, you will see a list of all active and completed cases associated with your practice.

Each case includes the following key details:

• Order Date – The date the case was received by the Smile Fusion lab.

• Due Date – The estimated completion date based on the selected turnaround time.

• Case Status – Displays where your case is in the production process (e.g., In Production, Completed, Shipped).

Monitoring these fields allows your team to anticipate delivery timelines and plan patient scheduling accordingly.

Communicating with the Lab

If you need to provide updates, ask questions, or request changes to an existing case:

1. Locate the case within your dashboard.

2. Click the pencil icon on the right-hand side of the case listing.

From here, you can:

• Submit updates to the case

• Request modifications

• Cancel an order if necessary

• Ask questions or leave comments for the lab team

All communication submitted through this feature is logged directly within the case, ensuring nothing is missed and providing full visibility for both your practice and the Smile Fusion lab team.

Why Use the Portal?

Using the client portal allows for:

• Faster communication with the lab

• Real-time case tracking

• Reduced turnaround delays caused by email or phone tag

• Improved documentation of case updates and requests

This helps ensure your restorations are completed accurately and delivered on time.